Customer Information

Cancellation Policy

This Cancellation Policy explains how cancellation requests, booking changes and applicable refunds are managed for study room reservations arranged through KUU LTD.

1. Cancellation Requests

Cancellation requests should be submitted by email or through our Contact page as soon as possible after a customer becomes aware that they are unable to attend the scheduled session.

2. More Than 48 Hours Before The Session

Cancellation requests received more than 48 hours before the scheduled session are normally eligible for a full refund or, where preferred, a rescheduled booking subject to future availability.

3. Between 24 And 48 Hours

Cancellation requests received between 24 and 48 hours before the scheduled session may be eligible for a refund of up to 50% of the booking amount or a one-time booking reschedule, depending on operational arrangements.

4. Less Than 24 Hours

Cancellation requests received within 24 hours of the scheduled session are generally not eligible for a refund because the reserved room has already been allocated for the requested booking period.

5. No-Show

If a customer does not attend the scheduled session without prior notice, the booking will normally be treated as a no-show and no refund will be available.

6. Booking Changes

Requests to change the booking date or session time should be submitted at least 24 hours before the scheduled session. Changes are subject to room availability and may only be accepted once for the same booking.

7. Refund Processing

Where a refund is approved, it will normally be processed within 5–10 business days. Processing times may vary depending on the customer’s financial institution.

8. Refund Method

Approved refunds will normally be returned using the same payment method originally used when the booking was confirmed. Alternative refund arrangements may only be considered where the original method is no longer available.

9. Exceptional Circumstances

Where exceptional circumstances affect the availability of the booked study room, KUU LTD may offer an alternative session time or an appropriate refund where reasonably applicable.

10. Contacting Us

Questions relating to cancellations, booking adjustments or refund requests should be submitted through our Contact page. General enquiries are normally reviewed within 2 business days.

Need Help With Your Booking?

If your plans change, please contact KUU LTD as early as possible. Early communication provides the greatest flexibility when reviewing cancellation requests and arranging alternative booking options.